● This acquisition supports Intelcia's international growth objective to become one of the world's largest outsourcers and supports its ambition to reach a target revenue of 1.5B euros by 2025,
● Intelcia expands its international footprint with new multilingual onshore, nearshore and offshore capacities to address the Spanish-speaking market,
● Present in Spain and Latin America with 9.000 employees, Unisono is one of the leading and innovative actors in the customer relationship business,
● Unisono has built its expertise in digital transformation and BI -Business Intelligence - its main spearhead
Casablanca | Madrid, September 2nd 2021 – Intelcia announces the full acquisition of Spanish Group Unisono, a leading multinational in the customer experience and digital transformation space; this decision went into effect as of August 6th 2021 following approval from the board of directors of both companies.
Founded in Madrid in 1999, Unisono specializes in customer experience, business process outsourcing, digitization, automation and customer relationship consulting. Unisono has 9,000 employees spread over 16 sites in Spain, Colombia, Chile and the United Kingdom. In 2020, Unisono achieved a turnover of 146 million euros and has more than 100 clients in its portfolio. Unisono has established itself in the Spanish-speaking market thanks to its continuous investments in innovation and a multi-channel operating model dedicated to maximizing quality and customer experience.
This acquisition supports Intelcia’s development strategy which is focused on business and geographical diversification to become a global outsourcer. A shift that began in 2020 with the creation of the Intelcia IT Solutions pole and its establishment in the United States.
« We are thrilled to welcome the Unisono Group and all of its people into the big family that is Intelcia. Our desire is to tap into the knowledge of the local management and to preserve their expertise while building a common future together. This is a partnership built on trust that will offer Unisono and its people opportunities for development on a global level. The complementarity of our expertise and our geographical presence has already made it possible to identify several areas of growth.” states Karim Bernoussi, Chairman and CEO of Intelcia Group.
“I am proud that the Intelcia Group, has chosen Unísono to manage its future challenges and global growth strategy. Both companies share the same values and vision of the customer management sector, which I believe is key and that is what I understood at the time of founding Unísono. After 22 years of growth and with the best team of professionals in the sector, I can only be proud to see the future of the company I founded in 1999”, states Maria Del Pino Velázquez, founder of Unisono group.
“We are very excited about this opportunity to be part of a Group like Intelcia, that will allow us to provide our customers with a comprehensive international service in any country where we have a presence. There is no doubt that this context of growth is an extraordinary opportunity for our employees for their professional development. It is very important for us to join an international group that values our identity, reputation and work model in a positive way. I am sure that together we will combine best practices to advance our leadership position in customer management”. explaines for her part Sandra Gibert, General Director of Unisono.
With the acquisition of Unisono, Intelcia expands its international footprint with new onshore, nearshore and offshore capacities to address the Spanish-speaking market. Intelcia expects to end 2021 with a revenue of 700 million euros, becoming one of the market leaders with 300 customers, 35,000 employees with 70 sites in 18 countries.
Intelcia is a global player in outsourcing, which has supported its clients for 20 years combining talents, technologies and processes to offer a tailor-made service and skills that meet international standards. In order to allow its customers to focus on their challenges and core business, Intelcia offers a global offer on shore, near shore and offshore around a cluster of 4 main solutions: Customer Relationship management, IT solutions outsourcing, BPO (Business process outsourcing) and digital services. Present in Europe (France, Portugal), in North Africa (Morocco, Egypt) in Sub-Saharan Africa (Cameroon, Senegal, Ivory Coast, South Africa), in the Indian Ocean (Mauritius, Madagascar), in North America (United States United) in Latin America (Colombia) and the Caribbean (Jamaica, Dominican Republic, Saint Lucia), the group currently has more than 28,000 employees, spread across 58 operational centers. Since 2016, Intelcia counts Altice among its shareholders, which it relies upon to help accelerate its international development.
For more information visit www.intelcia.com
Unísono is a multinational business group focused on improving the customer experience in all areas of relationship: multichannel contact center, business process services (BPS) and consulting. As a strategic partner Unísono seeks to generate layers of value in all business processes within the relationship with its customers. The company has 16 operations centres in Spain, Chile, Colombia and the United Kingdom, with a total of nearly 9,000 employees. Its goal is to be a leader in customer and employee satisfaction in the sector.
For more information, you can visit the website: www.grupounisono.es.
Also the corporate blog www.blogunisono.com, Twitter @GrupoUnisono and Linkedin Unísono Solutions Group