We assist our clients through their transformation, the outsourcing of their IT infrastructure, the definition of governance rules. We provide you with guidance in establishing new management models for your needs.

Our audit offering helps you to challenge your partnership with your outsourcer, with the support of our engineers. Whether it's a matter of processes, tools or documentation, our skills are available to help you optimize your contractual arrangements.

We provide our clients (excluding Managed Services) with a set of outsourcing tools -Hypervision, Supervision, Automation, Metrology, Ticketing- and workflow management. Moreover, we offer a wide range of support services such as: Installation, Configuration, Tuning, Support and TMA.

We provide you with experienced and qualified project managers to lead your transformation projects. Whether through a project catalogue or the full-time availability of a project manager, we help you identify your needs and provide the relevant skills.

We assist our clients in deploying their devices to their end users (switch, internet box, SD-WAN, ...), with the option of industrialized deployment on a group scale and thousands of devices simultaneously.

We help clients migrate their applications to the cloud (cloudify) or from the cloud to a site or server (uncloudify). We also help you migrate from one cloud provider to another and/or divide your cloud presence across multiple providers.

We carry out machine-to-machine supervision with state-of-the-art technological solutions that monitor the reachability of each of your devices and report by e-mail, voicemail, etc., any incident that disrupts the proper functioning of your devices.

We provide smart machine-to-machine supervision through state-of-the-art technological solutions that monitor in real time the reachability and performance of your applications and report by email and voicemail..., any incident or failure that may disrupt the user experience.

We carry out the supervision of all the equipment that makes up your infrastructure. Each incident gives rise to the creation of a ticket to be resolved with the client, the publisher of your solution or the operator in charge. Our offers include the basic creation of a ticket, the follow-up as well as the reminders to your publisher or operator.

This offer allows our clients to benefit from end-to-end technical assistance delivered by senior engineers (N2 and N3) on troubleshooting, infrastructure configuration and operation depending on the criticality of the equipment.

We provide technical assistance delivered by senior engineers (N2) on trouble shooting, configuration of application solutions and their maintenance in operational condition.

Whether you are an IT Solutions client or not, we can help you with infrastructure changes and administration tasks such as: switching from an Internet link to NPLS, from NPLS to Hybrid, site creation, opening flows, license activation, routing changes, SSL VPN creation, etc.

For our clients wishing to set up and independently run a self-service support center, we offer customized support with unparalleled CRM experience, from the service definition phase to the launch of the desired service.

We offer our clients an omnichannel helpdesk solution that provides a one-stop service center capable of managing call intake, escalation, incident creation and processing until it is resolved.

Whether it is the Hotline for call intake, incident, problem or query management, IT Solutions can support you and respond to all your specific needs through its comprehensive Service Desk offer.