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Our story

Created 20 years ago in Morocco and driven by a strong ambition, the Group has rapidly expanded its geographical presence and activities to support its clients in all their outsourcing operations in order to enable them to better focus on their core business and challenges.

Intelcia’s know-how is derived from its ability to combine talents, technologies and processes to offer a tailor-made service and skills that meet international standards.
Since 2016, Intelcia counts Altice among its shareholders, which it relies upon to help accelerate its international development.
In 2020, Intelcia will continue to expand abroad with new locations in America, in the Caribbeans and other new destinations in Europe.

14
14 Countries
40
40 Sites *including 1 client site in France and 4 client sites in Portugal
+18 800
+18 800 Employees
TO 208
TO 208 Million euros (2019)

HISTORY OF THE GROUP

Our story

Values

Values bring us together.
Values are what makes us unique & united.
Values define how we do every action, every day, with everyone.

we dream
Optimism. Ambition. Boldness.
we care
Transparency. Respect. Goodwill.
we do
Excellence. Agility. Inventiveness.

Our International Presence

We are convinced that plurality, diversity and tolerance nourish our identity.
Today, our group is present in 3 continents and 14 countries through various business developments and partnerships. In North Africa we are present in : Morocco and Egypt; in Sub-Saharan Africa : Cameroon, Côte d'Ivoire and Senegal; in the Indian Ocean : Madagascar and Mauritius; in Western Europe : France and Portugal; in North America : the United States, and in Latin America & The Caribbean’s : Colombia, Guyana, Jamaica and the Dominican Republic.

Map

Management team

The performance of our Group relies on a managerial organization adapted
to our international dimension and to the diversity of our teams.

Executive Management

Karim BERNOUSSI

President and Chief Executive Officer

Youssef EL AOUFIR

Managing Director,
Chief Operations Officer

Finance, Performance Management and General Ressources

Najat EL JEBARI

Deputy General Manager In charge of the Administrative, Financial, General Resources Departments, and Performance Management

Kamal LACHHAB

Reporting and Control Management Director

Hicham BENSAID

General Ressources Director

Abdelmalek CHTAIBI

Sub-Saharan Africa General Ressources Director

BUSINESS DEVELOPMENT

Frédéric BREBION

Telecomunications Key Account Director

Reda TBER

Offshore Operations Key Accounts Director

Axel DUCROS

Key Accounts Director France Operations

HUMAN RESSOURCES

Saad BERRADA

Group Human Resources Director

Marketing & Communication

Nadia BEN BAHTANE

Group Marketing and Communications Director

Operations Support

Rachid MECHAHOURI

Chief Technical Officer

Aicha DIAB

Business Planning Director

Amine TRABELSI

Training Director

El Yazid ALAOUI YAZIDI

Quality Director

CONSULTING

Joan MOREAU

Head of Consulting Services

OPERATIONS MANAGEMENT

Youssef AZIZI

Technical Services Director

Nidal AFID

Value Creation Activities and Customer Service Director

Aziz BENJELLOUN

BtoB Services Director

Malika AHMIDOUCH

Intelcia IT Solutions Director

COUNTRY MANAGEMENT

Mohamed Slimani

General Manager International Business Development
Americas Director

Yves CORNETTE

France Country Director

Jean-Yves KOTTO

Sub-Saharan Africa Chairman

Gildas BOCQUIER

Indian Ocean Regional Director

Lionel LEFEBVRE

Mauritus Country Director

Carla MARQUES

Portugal Country Director

The 5 pillars of our CSR commitment

CSR
Human for Client


Intelcia obtained the « Human for Client » label from l'Institut National de la Relation Client.